Refund, Rescheduling, and Cancellations Policy

Refunds:

Services are non refundable. The first appointment provides all clients with an opportunity to get to know if I am a capable of helping them reach their dance goals.

Payment is due at least 48 hours prior to the scheduled appointment, in order to secure the appointment date/ time. 

If you are uncertain whether you are ready to invest in quality lessons for a period of 3 or more sessions, then please book an Introductory Lesson. You can upgrade your package afterwards, if you wish to continue working together.

Cancellations/ Rescheduling:

Rescheduling request must be received no less than 48 hours before the appointment otherwise the appointment will be subject to a cancellation fee. Please note I understand last minute events happen, but non-emergency cancellations (stuck in traffic, stuck at work) result in my being charged by the studio in addition to my turning down other clients.

Illness/ Emergencies:

Getting sick isn’t something we plan on. If you think you have a cold/ flu/ COVID, then please let me know at the first sign of illness. For COVID, I ask that you get tested as opposed to keeping the appointment as is. It would be very unfortunate for me to end up contributing to another fabulous couple getting sick right before they walk down the aisle.

We are better off rescheduling or meeting online if you think you are getting sick.

If you are uncertain whether you are ready to invest in quality lessons for a period of 3 or more sessions, then please book an Introductory Lesson. You can upgrade your package afterwards, if you wish to continue working together.

Rescheduling request must be received no less than 48 hours before the appointment otherwise the appointment will be subject to a cancellation fee. Please note I understand last minute events happen, but non emergency cancellations (stuck in traffic, stuck at work) result in my being charged by the studio in addition to my turning down other clients.

Major Emergencies! There are 2 types of major emergencies. One involves the ER. If you experience a major emergency that affects your ability to continue dancing together please let me know and I’ll see what can be worked out.

Illness Guide:

While I will reschedule for an in person session whenever, possible, past experience with individuals taking advantage of rescheduling abilities has led to it being necessary to offer a very clear guideline surrounding how rescheduling requests are handled.

Cold/ flu (uncertain, but possible symptoms)- if symptoms are at least 48 hours before your appointment, then we’ll reschedule or set an online session.

Cold/ flu (certain, runny nose, coughing, fever)- if less than 48 hours before your appointment, then we’ll reschedule. This may be an in person meeting or an online session.

COVID(uncertain, but showing symptoms)- if less than 48 hours before your appointment, then please get tested. If you test positive but feel fine, then  we can meet online at your scheduled appointment time. 

Migraine (certain or uncertain)- you have to decide if you will be able to participate in the lesson. I can modify the lesson and the room to reduce negative stimuli, but if you feel you can not do the lesson, then either 1 partner can attend or we can reschedule for an online session.

Broken limbs/ Death in the Family–  We will reschedule for either in person or online.

Major Emergencies! There are 2 types of major emergencies. One involves the ER. If you experience a major emergency that affects your ability to continue dancing together please let me know and I’ll see what can be worked out.

Gift Certificates:

Gift certificates are valid for 1 year from the date of purchase and cannot be converted to cash. If the couple receiving the gift certificate chooses not to use it within 1 year of the purchase date, the purchaser or the recipients may use the expired gift certificate towards online lessons. The total number of online lessons shall be equal to or greater than the total number of lessons granted in the initial gift certificate. The total number of online lessons shall not exceed five.